APP FAQ

Here are the answers to some of our most frequently asked questions. If your question is not listed here or you need additional information, contact us. We will be happy to answer any of your questions

Frequently Asked Questions

  • Access into End2End is performed via the following authentication methods:

    Credentials: username (usually your email address) and password;
    We also support the use of external identity providers, such as Google SSO (for Pro & Enterprise plan only) and Okta,
    OneLogin and custom SAML 2.0 (for Enterprise plan only);
    In addition, two-factor authentication (2FA) via a text message or through an authenticator app can be optionally enabled by the account administrators.

  • We provide administrators with a choice of two passwords strength settings for their account:

    8 characters minimum with no repeating or consecutive characters allowed; or
    8 characters minimum with no repeating or consecutive characters allowed and an inclusion of at least one digit (123),
    one lowercase letter (abc) and one uppercase letter (ABC).

  • End2End is a fully cloud-based service. Our service is hosted on Amazon Web Services infrastructure in Northern Virginia
    across multiple Availability Zones, with a DR site established in a different region. Certain backup data is stored on Google Cloud Platform
    (US, multi-region).
    AWS security page

  • We employ a microservices architecture to ensure minimal impact on system health in the case of failure of one or more components.
    Multiple Availability Zones are used to provide further redundancy and we have alternative providers for some of the services we rely on.
    Enterprise customers are provided with a 99.9% SLA, subject to terms of the SLA. Additionally, our service’s availability can be monitored
    through our status page, where you can also subscribe to receive updates via email or text messages.

  • End2End uses the services of a third party PCI-DSS certified billing processor; thus ,any credit card payments paid through our billing processor are processed according to the PCI-DSS requirements. Therefore, PCI-DSS data is not stored on our service and we are not required to be PCI-DSS certified.

  • To learn about everything End2End has to offer, contact us or visit our location during business hours.